When would I receive my order?
We offer free standard shipping on all orders over $65! We also offer on selected items Just Pay for Shipping.
How do I find out when my order shipped?
Once we send out your order you will receive an email with your tracking number. You can use this number to see exactly where your package is and how long it will take to reach you!
Why is my order taking so long?
Please note that some of our items are shipped directly from our manufacturer. This may be the reason why your item is taking longer than usual. Other reason may be that your item are being custom made and the order volume is high, this may cause a delay on your shipment and may take 4-6 weeks between production and shipping. You may contact us with any questions or concerns at email@example.com.
What if my order shipped and I don't want it?
If your order shipped and you don't want it, please allow the time to receive the order and ship it back to us. Be sure to contact us at firstname.lastname@example.org before shipping so we can provide your with return authorization slip.
Why I have not received any tracking information?
It depends on the item that you order. A lot of our items are custom made and that may be the reason why you have not received any tracking information. You will receive tracking information once your item is completed and ready to ship.
How is your sizing like?
We strive to make our garments run true to size. However, there can be occasions where a product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you.
How long does it take to process a refund and to show credit?
It may take sometimes take 5 business days of receiving your item(s) to process, thus it may take up to 5 business days for the credit to appear in your account. Please also factor in time for your return to be delivered to our warehouse. You will receive an email as soon as the credit has been added to your account balance.
If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your account after 5 business days, please contact our Customer Service at email@example.com.
Is your website secure?
It sure is! UR1SHOPSTOP uses a secured Online Payment Gateway for its online credit card transactions. This method provides a safe and secure means of collecting payments via the Internet and is a Tier-1 PCI-DSS Certified Gateway. All online credit card transactions performed on this site using this gateway are secured payments.
- Payments are real time with an immediate response.
- Your complete credit card number cannot be viewed by Cutest Doggy or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within this system protecting your credit card data.
- This is an authorized third party processor for all the major USA banks.
- All monies are directly transferred from your credit card to the merchant account held by cutest doggy.
What payment method do you accept?
We accept payment by credit card (Visa, Discover, Mastercard, AMEX). We apologize for the inconvenience.